THIS DOCUMENT IS AN ELECTRONIC RECORD AS DEFINED UNDER SECTION 2(T) OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

 

In this Shipping Policy, the words “We”, “Our” or “Petpashu” refer to DNU Livestock Car Private Limited a company incorporated under the Companies Act, 2013, and the words “you”, “your”, “user” or “buyer” refer to each customer or service user or site visitor.

 

  1. Delivery of Products:
    1. Your purchased product shall be delivered on the address as provided by you. In the event your order is not serviceable by our logistics partners, we would request you to provide us with an alternate shipping address which we expect to have on our logistics partners delivery list. In case there is any dispute regarding the shipment of the product for the area not covered by Petpashu, in such cases Petpashu will not be responsible for the non-delivery of the product.
    2. In case you book multiple  products in one transaction, Petpashu would endeavour to ship all products together. However, this may not always be possible due to some product characteristics or logistical issues. If you purchase multiple products in a single transaction, then all the products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses. Products shall be delivered by the Logistics Partner at the address given by you while making the purchase and Petpashu shall not be held responsible in case the address shared was incorrect.
  2. How Product(s) are Packaged: We package the product(s) as per the category of the product, the product(s) is either packed in a corrugated box or is packed with additional filling in courier polybag. We take all the measures to ensure that product(s) are delivered to you without any damage, by any chance you receive any damaged products you may seek exchange / return of the product(s) as per the ‘Cancellation and Return Policy’ made available for your reference on the Platform.
  3. Product availability: Petpashu strives to maintain a transparent and accurate record of stock availability on our Platform, however, in case of any unfortunate and unforeseen discrepancy, the brand will not be able to provide the out-of-stock products at the time of purchase. In case of unavailability of a product, Petpashu will have the right to cancel the order and your money will be refunded.
  4. Shipping Charges: Shipping charges for your order are determined on the basis of weight, dimensions and the destination of the products in the order. Shipping costs will be added to the bill and collected during the purchase. This will be the final price for shipping charge for the customer.
  5. Delivery: Domestic shipments are generally in transit for about 5-7 days. Usually orders are processed within 2 (Two) working days from when we receive your order. The warehouses for Petpashu operate on Monday-Saturday during business hours, except on national holidays when the warehouse remains closed. During these circumstances, we strive to ensure that shipment delays are kept to a minimum.
  6. Change in Delivery Address: In case of a request for change in delivery address, we will be able to change the address before the order is dispatched. Please inform us about this change via email or a phone call to contact customer care.
  7. Deliverable Pin codes: Our logistics partners providers may change their pin code service at any time for unforeseen reasons. If this happens, our customer care team will get in touch with you to discuss alternative delivery addresses if possible. Petpashu holds the right to cancel any order in case of a non-serviceable pin code.
  8. Exceeding of the Delivery Time: If the delivery time gets exceeded from the previously predicted time, please contact Petpashu so that the situation can be looked into. The amount of time taken for a delivery is subject to many factors beyond our control and can sometimes include travel delays due to weather conditions and strikes that may affect our logistics partners.
  9. Tracking: Once the shipment is dispatched, you will receive a link to track the progress of your order and see the latest updates made in the delivery process. This is made available by the shipping provider.
  10. Parcels Damaged In-transit: If the outer packaging of your parcel is damaged, please reject the parcel at the delivery if possible and contact our customer care. A refund or replacement will be processed when the logistics partners complete an investigation of the claim.
  11. Parcels Lost In-Transit: In case of a parcel lost in-transit, please contact the Petpashu customer care and a refund or replacement will be processed when the logistics partner completes an investigation of the claim.
  12. Cancellations: All orders can be cancelled before the order is shipped. If the order is already shipped, it cannot be cancelled. However, if you wish to cancel the order but it has already been shipped, please inform us about the same via email or call.
  13. Shipment Return to Origin: In case of a failure to deliver your order, our logistics partners will make three attempts for the delivery but if the shipment is still not delivered then it will be RTO by the logistics partners. To reship the order, the customer will need to wait until the product is back in our warehouse. For COD orders, the customers will have to place a fresh order.
  14. CONTACT US: Please feel free to contact us in case of any queries, grievances or to report any abuse or violations of terms, by emailing at support@petpashu.com.